At ServiceMaster, we are committed to protecting your privacy. We use the information
we collect about you to process orders and to provide a more personalized shopping
experience. Please read on for more details about our privacy policy for all ServiceMaster
Quality Service Network Web sites, including:
What information do we collect? How do we use it?
When you request information about a product or service or register with one of
our sites, we may need to know specific information about you. This enables us to
process your registration/ requests and reply to your needs promptly.
Our site’s registration and survey forms require users to give us contact
information (like your name, e-mail and address) and demographic information (like
your zip code, age or income level). We use customer contact information from these
registration and survey forms to send you information about our company, promotional
materials and information from our partners. Users may opt-out of receiving future
mailings; see the choice/opt-out section below. Demographic and profile data is
also collected at our site. We use this data to tailor your experience at our sites
and distribute content that we think you might be interested in.
We run contests on our site in which we ask visitors for contact information (like
your e-mail address) and demographic information (like your zip code, age, income
level). We use contact data from our contests to send users promotional data from
our partners. Users may opt-out of receiving future mailings; see the choice/ opt-out
section below. Demographic and profile data is also collected at our site. We use
this data to tailor your experience at our site, distribute content that we think
you might be interested in, and display the content according to your preferences.
When you enter a contest or promotional feature, we may ask for your contact information
so we can administer the contest and notify winners.
When you order products or services from the ServiceMaster Quality Service Network
Web sites, we need to know your name, e-mail address, mailing address, credit card
number, and expiration date. This allows us to process and fulfill your order and
to notify you of your order status. To learn more about our encryption policies,
please review the section on How does ServiceMaster protect customer information.
This site contains links to other sites. ServiceMaster is not responsible for the
privacy practices or the content of such web sites. We will not pass your information
along to the linked site; however, we cannot protect your information if you provide
it to that site.
We monitor customer traffic patterns and site usage to help us develop the design
and layout of the ServiceMaster Quality Service Network Web sites (listed above).
We may also use the information we collect to occasionally notify you about important
changes to the Web site, new ServiceMaster services, and special offers and information
we think you’ll find valuable. If you would rather not receive this information,
please contact us through one of the channels identified in the choice/ opt-out
section.
Note to Parents: Your child’s privacy is important to us and that is why we
take additional measures to protect the privacy of the younger visitors to our Web
site. We have created a children’s area, "Just For Kids," in which
we offer content specially designed for children. Currently, we do not collect any
personally identifiable information in the children’s area of our site. If
we do in the future, we will do so consistent with the requirements of the Children’s
Online Privacy Protection Act (COPPA).
How does ServiceMaster protect customer information?
When you place orders or access your account information, we use a secure server.
This secure server software, SSL (Secure Sockets Layer) encrypts all information
you input before it is sent to us. Furthermore, all of the customer transactional
data we collect is protected against unauthorized access with the use of digital
certificates. ServiceMaster’s digital certificates are issued by VeriSign,
one of the most established signers of digital certificates. To learn more about
ServiceMaster’s online security simply click on the "Security" icon
in your browser tool bar.
What about cookies?
"Cookies" are small pieces of information that are stored by your browser
on your computer’s hard drive. Our cookies do not contain any personally identifying
information. Most Web browsers automatically accept cookies, but you can usually
change your browser to prevent that. Even without accepting cookies, you can still
use most of the features throughout the ServiceMaster Quality Service Network Web
sites.
Our site uses cookies to keep track of your shopping cart and to make sure you don’t
see the same advertisement or content repeatedly. We use cookies to deliver information
specific to your interests and to save your password so you don’t have to
re-enter it each time you visit our site.
Will ServiceMaster disclose information it collects to outside parties?
ServiceMaster does not sell, trade, or rent your personal information to others.
We may choose to do so in the future with trustworthy third parties, but you can
request that we do not by emailing us at customercare@svm.com
(If you use more than one e-mail address to shop with us, send this message from
each e-mail account you use). Also, ServiceMaster may provide aggregate statistics
about our customers, sales, traffic patterns, and related site information to reputable
third-party vendors, but these statistics will include no personal identifying information.
Choice / Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from
ServiceMaster and our partners at the point where we request information about the
visitor.
This site allows us the following options for removing your information from the
database. If you do so, you will not receive future communications from us.
- You can send email to customercare@svm.com
- You can send mail to the following postal address:
ServiceMaster Consumer Services
Unsubscribe, Mail Stop A4-1831
860 Ridge Lake Boulevard
Memphis, TN 38120
- You can call the following telephone number: 1-800 WE SERVE
Correct / Update
This site gives users the following options for changing and modifying information
previously provided.
- You can send email to customercare@svm.com
- You can send mail to the following postal address:
ServiceMaster Consumer Services
Unsubscribe, Mail Stop A4-1831
860 Ridge Lake Boulevard
Memphis, TN 38120
- You can call the following telephone number: 1-800 WE SERVE
Your Consent
By using our Web site, you consent to the collection and use of this information
by ServiceMaster. If we decide to change our privacy policy, we will post those
changes on this page so that you are always aware of what information we collect,
how we use it, and under what circumstances we disclose it.
Tell us what you think
ServiceMaster welcomes your questions and comments about privacy. Please send e-mail
to customercare@svm.com.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site,
or your dealings with this Web site, you can contact:
ServiceMaster Consumer Services, A4-1831
860 Ridge Lake Boulevard
Memphis, TN 38120
ConsumerServices@svm.com
1-800 WE SERVE ext. 1000